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Frequently Asked Questions

Q: What’s the most cost effective route to e-learning?

A: The Housing e-Academy offer a number of options for bulk purchasing e-learning. Memberships are our most popular way to introduce e-learning into your organisation, but if you let us know what courses you are interested in and for how many staff, we will always provide a bespoke quote with the most cost effective option outlined.

Q: How long does it take to get going?

A: How soon would you like it? A huge benefit of e-learning is that it can be accessed almost immediately. If you are purchasing individual courses, we can provide you with log in details straight away. If you are bringing membership on board for your whole organisation and haven’t used e-learning before we would advise you have an induction day with the Housing e-Academy (free as part of your membership) before starting. All in all it’s a very quick process and if we are aware of any deadlines you have, we can work together to help you meet them.

Q: We are new to e-learning, and so are a lot of our staff!

A: Our courses and Learning Management System has been described as incredibly user friendly, by a range of individuals including those who are still learning when it comes to IT. As part of your Housing e-Academy Membership, you get a dedicated Account Manager who is there to support and advise you through the e-learning process. This includes the roll out of e-learning, advice on how to communication to managers and staff, overcoming culture change, IT and technical requirements and learner queries. The Housing e-Academy team are always on hand to help with day to day queries and answer any questions regarding new training needs in your organisation.

Q: What about training for Tenants?

A: The Housing e-Academy provides training for tenants as well as staff. Courses range from Dealing with Anti-Social Behaviour, CV writing and Climbing the Career Ladder, to Managing a Home and Money Matters. Let us know what you’re interested in and we will provide you with further information on our packages.

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The Housing e-Academy A division of Virtual College Marsel House, Stephensons Way, Ilkley, LS29 8DD
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