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Member News: Customers Invited to Scrutinise Berneslai Homes
Submitted by emily on 28 July, 2010 - 11:08.
Over 40 customers attended Berneslai Homes' regular Customer Panel which was held earlier this month at the Metrodome.
Attendees wanted to find out how their involvement has helped shape the work they have done around the new regulatory framework as directed by the Tenants Services Authorities (TSA).
The new regulator has set a series of national standards that all social housing providers have to adhere to. Landlords also have a responsibility to develop a further set of standards, in partnership with their customers, around local issues.
Picture: Berneslai Homes Chair Suzy Brain England presents prize draw winner Naomi Jones with a voucher at the Customer Panel.
Berneslai Homes Director of Business and Customer Services, Dave Fullen highlighted the progress made on the local offers and sought agreement from service users. The local offers reflect a series of detailed workshops where customers were invited to tell Berneslai Homes what is important to them on a series of topics including value for money; homes and community; tenants involvement and empowerment; and issues around tenancies.
Customers approved the offers for the Barnsley Federation of Tenants and Residents proposed scrutiny panels. These panels work to ensure the services that customers receive are the services that they deserve.
Berneslai Homes tenant Elaine Marsh said: "Customer panels are a great way of finding out more about how Berneslai Homes works and about issues that effect me as a tenant. It's a great way of meeting new people, it's informal, easy going and nice to know that I can say hello to senior mangers and the Chief Executive.
"This is not always possible in some organisations. I know that as a panel member my thoughts are valued and more importantly listened to. I would recommend it to all my friends and neighbours."
Joan Whitaker, Chair of the Federation added: "The Federation believe that all customers are entitled to a first-class service from their landlords. We are fortunate that that we have an excellent working relationship with our landlord, Berneslai Homes, but we do know this is not the case elsewhere.
"Even though the future of the Tenants Services Authority is uncertain, it has highlighted the need for an independent scrutiny body and this is something that we at the Federation are passionate about. So I urge all tenants and residents in the borough that have a keen eye for detail to join us. You don't need any specialist skills or qualifications, you just need to care about how your housing service is provided. Recruitment is ongoing and we are hoping to go live in the autumn."
www.berneslaihomes.co.uk
Member News: Customers Invited to Scrutinise Berneslai Homes
Over 40 customers attended Berneslai Homes' regular Customer Panel which was held earlier this month at the Metrodome.
Attendees wanted to find out how their involvement has helped shape the work they have done around the new regulatory framework as directed by the Tenants Services Authorities (TSA).
The new regulator has set a series of national standards that all social housing providers have to adhere to. Landlords also have a responsibility to develop a further set of standards, in partnership with their customers, around local issues.
Picture: Berneslai Homes Chair Suzy Brain England presents prize draw winner Naomi Jones with a voucher at the Customer Panel.
Berneslai Homes Director of Business and Customer Services, Dave Fullen highlighted the progress made on the local offers and sought agreement from service users. The local offers reflect a series of detailed workshops where customers were invited to tell Berneslai Homes what is important to them on a series of topics including value for money; homes and community; tenants involvement and empowerment; and issues around tenancies.
Customers approved the offers for the Barnsley Federation of Tenants and Residents proposed scrutiny panels. These panels work to ensure the services that customers receive are the services that they deserve.
Berneslai Homes tenant Elaine Marsh said: "Customer panels are a great way of finding out more about how Berneslai Homes works and about issues that effect me as a tenant. It's a great way of meeting new people, it's informal, easy going and nice to know that I can say hello to senior mangers and the Chief Executive.
"This is not always possible in some organisations. I know that as a panel member my thoughts are valued and more importantly listened to. I would recommend it to all my friends and neighbours."
Joan Whitaker, Chair of the Federation added: "The Federation believe that all customers are entitled to a first-class service from their landlords. We are fortunate that that we have an excellent working relationship with our landlord, Berneslai Homes, but we do know this is not the case elsewhere.
"Even though the future of the Tenants Services Authority is uncertain, it has highlighted the need for an independent scrutiny body and this is something that we at the Federation are passionate about. So I urge all tenants and residents in the borough that have a keen eye for detail to join us. You don't need any specialist skills or qualifications, you just need to care about how your housing service is provided. Recruitment is ongoing and we are hoping to go live in the autumn."
www.berneslaihomes.co.uk
